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Shipping and Delivery
At Third Culture we are committed to delivering your order in the best condition possible in our thoughtfully designed eco friendly packaging
We ship our products throughout the week, except on Sundays and public holidays. To ensure safe and timely dispatch of your order we have partnered with trusted and reputed courier companies like Delhivery,DTDC and Pidge.
Where and how?
Shipping Nationwide. Subscribe to our newsletter to stay updated.
When will I get my package?
All the orders are dispatched within 24-48 hours depending on the quantity ordered.
We aim to deliver orders within 2 days from the date of dispatch if the order is local within Delhi NCR. For National Orders the delivery time varies based on location and local factors that might impact transportation. Our delivery provider assures us of delivery timeline between 5 to 10 days. We do not dispatch on Sundays.
What if I received a damaged product?
At Third Culture we are committed to delivering your order in best condition possible in our thoughtfully designed eco friendly packaging. Shipping re-usable glass bottles definitely poses challenges and also provides higher breakage rates , which we have been trying to resolve for months , before even launching the product. Once the package leaves our hands and is with the delivery teams, we lose control on how they are handled. We have tried all ecofriendly materials for months on end before finally succumbing to plastic and thermacol. Our search for finding eco friendly products continues on , in the meanwhile, please do recycle the packaging material that you receive our products in.
With glass bottles and limited control over delivery partners practices, you sometimes might receive damaged products due to mishandling.. Please have patience during this time and allow us to make things right. We are fully committed to getting our drinks in your hands.
If your order is delivered in unacceptable condition, please write to us at firstname.lastname@example.org with the subject line ‘Received damaged product’, stating your order number and the issue, images would be super helpful to ensure it doesn’t happen again. We will give it our immediate attention and aim to resolve it asap.